Xiaomi announced its 1000th service center in India today in Hyderabad. The company has service centers spread over more than 600 cities. The company also announced 500 authorized service centers for Mi TVs across India.
In June 2017, Xiaomi had launched its 500th authorized service center in Bengaluru. Since then the company says it has perceived 100% growth in its service center initiatives, earning a Customer Satisfaction (CSAT) score of 86% with an industry Field Failure Rate (FFR) at less than half of the industry. Moreover, Xiaomi’s after sales team recorded Turn Around Time (TAT) with 95% cases resolved within 4 hour repair time and an average of 84% cases witnessed their issues resolved in just 2 hour repair time.
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Xiaomi also announced Redmi Y2 and MIUI 10 in Hyderabad. Redmi Y2 is a smartphone with a 16MP AI selfie camera and 12MP+5MP dual rear cameras, which showcase portrait photography. Powered by Qualcomm’s octa-core Snapdragon 625 processor, the smartphone offers a full-screen display and is available in 3GB + 32GB and 4GB + 64GB variants. Its price starts from INR 9,999 and is available on Mi.com, Amazon and Mi Home stores.
Upon celebrating the 1000th service center, Manu Jain, The Vice President, Xiaomi and Managing Director, Xiaomi India shared that, “At Xiaomi, our focus is on making innovation accessible to everyone. We make this happen by delivering best specs with high quality at an reasonable pricing. Therefore, we extend quality across all our pillars including customer service. As an internet company at heart, we continue to innovate across customer experience by offering efficient after sales service that promote greater convenience and additional joy to our customers.”
Xiaomi India says it has introduced multiple initiatives which are inspired by the efficiency of the internet and made the after-sales service for Xiaomi users more enhanced, leading to a lower wait time, reduced TAT and higher CSAT. Few of these initiatives are an e-token system, online tracking, and tv-installation e-services.